FAQs

Travel Waiheke - Round the Loop StyleSpecials
FAQ

Below is a list we’ve compiled of some of the common questions we have been asked in the past.  If you have a question that is not listed below, please do not hesitate to contact us through our contact page

Q. I have heard the Waiheke is a relatively small island, do I really need to rent a vehicle to get around?
A. Many of our customers have heard the same story. It is only when arriving at Waiheke they realise the scale of the island and the rugged terrain. Preferring to not rely on public transport, many choose to hire a vehicle to travel to the many attractions dotted around the island.

Q. Do I need to refuel the vehicle.
A. Yes and No. For scooters and motorbikes the fuel is included. For all vehicles you need to refuel at the BP (Oneroa) and bring the fuel receipt with you. Failing to do this can incur a $15 refuel fee.

Q. Is a bond required?
A. No. A bond is not required for hiring the vehicle.  We do however require $2500.00 insurance excess.  If you are aged between 21-24 years the excess is $3000.00 If you are aged over 25 years, the excess is $2500.00.  The excess is simply held as a ‘security hold’ on the credit card account provided by the renter as security (and not debited from the account).  You can however reduce the liability to $350.00 for a small fee of $15.00 per day (25+) and $500.00 for drivers aged between 21 and 24 to $500.00 for $35.00.

Q. What is the standard daily rental period?
A. The standard vehicle rental is generally based on a calendar day which is defined from 8am - last ferry of the day. However you can keep the car until the following morning for a small fee       of only $15.00

 Q. What do I need to bring with me when I rent a car?
A. All intended drivers of the vehicle will need to be present and provide a valid driver’s license. If payment is via credit card then the credit card holder must be present.

Q. Is there an additional charge if there will be more than one driver?
A. No.

Q. How old do you have to be to rent a car?
A. Most car rental companies require drivers to be over the age of 25, however at Waiheke Auto Rentals, we require that all drivers must be over the age of 21 and hold a full driver's license.

Q. Why do I have to return my car at a set time?
A. Many rates, i.e. hourly or half-day, are only available during certain time periods. Returning a vehicle after the designated time might affect the rate quoted. Returning the car by the agreed-upon time also helps ensure that all other customers will have their reserved car available upon their arrival